I have come to a conclusion: it is better to say, “I don’t know, but I will do my best to make it happen” than just “No”. This has been common practice for me since I started working in the field, but I feel that the most important part of the job is to ensure that my client is happy with the work I have done for them.

My good friend and colleague, Chuck, and I were having a discussion yesterday regarding jobs we are currently working on; he is tackling a ...Read more